Objectivity

Meaning

An objective person sees things as they are, not as they wish them to be. The Nolan principles describe objectivity as acting and taking decisions 'impartially, fairly and on merit, using the best evidence and without discrimination or bias'. Objectivity is closely linked to impartiality, but focuses especially on the quality of reasoning and evidence behind decisions.

Key elements

• Reliance on facts, data and evidence
• Considering all relevant information and viewpoints
• Separating personal feelings from professional judgement
• Logical, transparent reasoning
• Willingness to change one's view when evidence changes

Why it matters in public service

• Policies based on evidence work better and waste less public money.
• Objective decisions are fair and can be defended in courts and before the public.
• Objectivity protects against favouritism and pressure.
• It improves the quality of advice to political leaders.

In practice

• Collecting reliable data before making decisions
• Consulting experts and the people affected
• Writing down the reasons for decisions
• Using fair, standard criteria, such as in recruitment and project selection
• Evaluating programmes honestly, including failures

Threats and challenges

• Personal prejudices and stereotypes
• Political and social pressure
• Lack of reliable data
• Haste and emergencies
• Groupthink and fear of contradicting superiors

Example

When choosing where to build a new school, an objective planner uses data on population, distances and enrolment rather than the wishes of an influential local figure, and records the reasons so that the decision can be checked.

Islamic perspective

The Quran warns against following conjecture: 'Do not pursue that of which you have no knowledge' (Al-Isra 17:36), and commands verifying information: 'If a wrongdoer brings you news, verify it, lest you harm people out of ignorance' (Al-Hujurat 49:6).

Conclusion

Objectivity turns good intentions into sound decisions. Public servants who rely on evidence rather than impressions serve the public better and earn its trust.